Sweet Hearts – Conversation Candy Picky Pad

At Picky Pads by Britt, each picky pad is handmade with care and attention to detail. Please review the following return policy before making a purchase.

Eligibility for Returns

• Returns are accepted within 30 days of the original purchase date.

• To be eligible for a return, the picky pad must be unused, unpicked, and undamaged.

• Products that show signs of use, picking, pulling, damage, or alteration will not be accepted for return.

Non-Returnable Items

• Custom or personalized picky pads are final sale and are not eligible for return or refund.

• Clearance or discounted items are final sale unless otherwise stated.

Return Process

• Customers are responsible for return shipping costs.

• Items must be securely packaged to prevent damage during return shipping.

• Once the returned item is received and inspected, you will be notified of approval or denial of your return.

Refunds

• Approved refunds will be processed within 7 business days after the returned product is received.

• Refunds will be issued to the original payment method used at checkout.

• Original shipping costs are non-refundable.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the issue so we can assist you promptly.

Important Notes

• Picky pads are sensory tools intended for gentle use and are not medical devices.

• Each item is handmade and may have slight variations, which are not considered defects.

For any questions regarding returns, please contact us through the email or contact form listed on our website.  

At Picky Pads by Britt, each picky pad is handmade with care and intention. Please review the shipping details below before placing your order.

Processing Time

• Orders are processed within 3–7 business days, unless otherwise stated.

• Custom or made-to-order picky pads may require additional processing time.

• Business days do not include weekends or holidays.

Shipping Method

• Orders are shipped via USPS with tracking provided.

• Shipping rates are calculated at checkout based on package weight and destination.

• At this time, we ship within the United States only.

Shipping Costs

• Shipping costs are the responsibility of the customer and are non-refundable.

• Picky Pads by Britt does not cover shipping fees unless stated otherwise.

Order Tracking

• Once your order ships, you will receive a tracking number via email or your chosen contact method.

• Please allow up to 24 hours for tracking information to update.

Delays & Carrier Issues

• Picky Pads by Britt is not responsible for shipping delays caused by USPS, weather conditions, or incorrect address information provided at checkout.

• Once a package is in the carrier’s possession, delivery timelines are outside our control.

Incorrect or Incomplete Addresses

• Please ensure your shipping address is correct before completing your order.

• Orders returned due to incorrect or incomplete addresses may require additional shipping fees to resend.

Damaged or Lost Packages

• If your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and product.

• If a package is lost in transit, please contact USPS directly using your tracking number. We are happy to assist with the claim process if needed.

Important Notes

• Each picky pad is handmade and one of a kind; slight variations are normal and not considered defects.

• Picky pads are sensory tools and are not intended to diagnose, treat, or cure any medical condition.

If you have any questions regarding shipping, please contact us through the email or contact form listed on our website.