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Picky Pads by Britt logo. Colors are blue and green.

Picky Pads by Britt Policies

Return Policy

Return Policy

At Picky Pads by Britt, each picky pad is handmade with care and intention. Please review our return policy before making a purchase.

 

Eligibility for Returns

  • Returns are accepted within 30 days of the original purchase date.

  • To be eligible for a return, the picky pad must be unused, unpicked, and undamaged.

  • Products that show signs of use, picking, pulling, damage, or alteration will not be accepted for return.

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Non-Returnable Items

  • Custom or personalized picky pads are final sale and are not eligible for return or refund.

  • Clearance or discounted items are final sale unless otherwise stated.

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Return Process

  • Customers are responsible for return shipping costs.

  • Items must be securely packaged to prevent damage during return shipping.

  • Once the returned item is received and inspected, customers will be notified of approval or denial.

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Refunds

  • Approved refunds will be processed within 7 business days after the returned product is received.

  • Refunds will be issued to the original payment method.

  • Original shipping fees are non-refundable.​

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Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and include photos so we can assist you.

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Important Notes

  • Picky pads are sensory tools and are not intended to diagnose, treat, or cure any medical condition.

  • Each item is handmade and may have slight variations, which are not considered defects.

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For questions regarding returns, please contact us using the contact information provided on our website.

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Shipping Policy

Shipping Policy

At Picky Pads by Britt, all orders are handmade and carefully prepared for shipment. Please review our shipping policy before placing an order.

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Processing Time

  • Orders are processed within 3–7 business days, unless otherwise stated.

  • Custom or made-to-order picky pads may require additional processing time.

  • Processing times do not include weekends or holidays.

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Shipping Method

  • Orders are shipped via USPS with tracking provided.

  • Shipping rates are calculated at checkout based on package weight and destination.

  • Currently, we ship within the United States only.

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Shipping Costs

  • Shipping costs are the responsibility of the customer and are non-refundable.

  • Picky Pads by Britt does not cover shipping fees unless otherwise stated.

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Order Tracking

  • A tracking number will be provided once your order ships.

  • Please allow up to 24 hours for tracking information to update.

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Delays & Carrier Issues

  • Picky Pads by Britt is not responsible for shipping delays caused by USPS, weather conditions, or other carrier-related issues.

  • Once a package is in the carrier’s possession, delivery timelines are outside our control.

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Incorrect or Incomplete Addresses

  • Customers are responsible for providing accurate shipping information.

  • Orders returned due to incorrect or incomplete addresses may require additional shipping fees to resend.

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Damaged or Lost Packages

  • If your order arrives damaged, please contact us within 48 hours of delivery with photos.

  • If a package is lost in transit, please contact USPS using your tracking number. Assistance will be provided when possible.

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Important Notes

  • Each picky pad is handmade and one of a kind; slight variations are normal.

  • Picky pads are sensory tools and are not medical devices.

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For shipping-related questions, please contact us through the contact information listed on our website.

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